Contact and support
Support is faster when the question reaches the right place with the right information. This page covers both.
Start here, it is usually quicker
A large share of support requests are already answered on this site, and looking first costs less than waiting for a reply.
- Something is not working. Troubleshooting covers the nine problems people actually hit, in the order worth checking. Cache is the answer more often than anything else.
- Will it work with my stack? Requirements and compatibility lists the supported SEO plugins, the render path assumptions, and the cases that genuinely do not work, including ACF and cross-language matching.
- What does Pro actually add? Pricing shows the real boundary between free and paid, feature by feature.
- Short questions. The FAQ answers the recurring ones.
Where to send what
Free version support. Use the WordPress.org support forums for the plugin concerned: Auto Focus Keyword or Automatic Internal Links. Public threads also help the next person with the same problem.
Pro support. A Pro licence includes direct support, reached through the account and licence channel you received at purchase. Have your licence details available.
Before you buy. Questions about what a plan covers, site tiers, currencies or the trial belong on the pricing page first, since most are answered there. If yours is not, ask before purchasing rather than after.
Agency and consulting work. Anything beyond the plugins themselves, such as implementation on a large site or wider SEO work, goes to PAGUP, which publishes the plugins.
Security issues. If you believe you have found a vulnerability, report it privately rather than in a public forum thread, and allow time for a fix before disclosing it.
What to include in a bug report
The single biggest cause of slow support is a report that cannot be reproduced. Six lines is usually enough:
- Which plugin, and which version. Both are shown on the WordPress Plugins screen.
- WordPress and PHP versions. Tools → Site Health → Info has both.
- Which SEO plugin you use, and whether more than one is active.
- What you did, what you expected, what happened instead. In that order, concretely: the page you were on, the keyword involved, the destination expected.
- A URL where the problem is visible, if the site is public. This is worth more than any description.
- What you already ruled out. Cache cleared, exclusions checked, post types verified.
Two extra details help more than people expect: whether the page uses a page builder, and whether the site is multilingual. Those two account for a large share of reports that look like bugs and are documented limitations, covered in compatibility and multilingual sites.
If you can, say whether the rule appears in the activity log. That single fact separates a sync problem from a display problem and often resolves the question immediately.
What this site is
This is the canonical documentation surface for both plugins: how they work, what they support, what they cost, and where they stop. WordPress.org is the distribution point; the product truth lives here.
It is a documentation and product surface, not a support desk with a queue. For anything that needs a human answer, the channels above are the route.
Read next
- Troubleshooting — before you write to anyone
- FAQ — the short answers
- Pricing — free and Pro, side by side
- Download — both plugins on WordPress.org